Refund policy
At One Little Nudge, we take great care to ensure that every order reaches you in good condition.
Because our products include books and Story Memory Magnets that can be handled, marked, bent, damaged or otherwise altered after delivery, all sales are generally final and we do not accept returns or exchanges for change of mind.
However, if there is a genuine issue with your order, we will make every reasonable effort to resolve it.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If you receive:
- a damaged item;
- a defective item;
- an incorrect item;
- an item materially different from what you ordered or from its description; or
- an incomplete order,
please contact us at hello@onelittlenudge.com as soon as reasonably possible after delivery.
Where possible, we recommend contacting us within 48 hours of delivery so that we can investigate the issue quickly.
Please include:
- your order number;
- a brief description of the problem; and
- clear photographs of the item, packaging and shipping label, where relevant.
We may request additional information reasonably necessary to verify the issue.
You do not need to provide an unboxing video as a mandatory condition for making a valid claim.
REPLACEMENTS
Where an item is confirmed to be damaged, defective, incorrect or otherwise eligible for a remedy, our preferred resolution will generally be to provide a replacement at no additional cost, subject to product availability.
If a replacement is not available, or where a refund is otherwise appropriate under applicable law or the circumstances of the order, we may offer a refund instead.
We will provide instructions if the original product needs to be returned.
Please do not send any product back to us unless we have first approved the return and provided return instructions.
Where the issue is due to an error on our part or an eligible damaged, defective or incorrect product, we will bear reasonable return-shipping costs where a return is required.
CHANGE-OF-MIND RETURNS
We do not ordinarily accept returns, refunds or exchanges merely because:
- you changed your mind;
- the product is no longer required;
- you ordered the wrong product;
- you prefer another book, character or design; or
- the recipient does not wish to keep the product.
Please review product descriptions, images, specifications and your cart carefully before completing your order.
Nothing in this section limits any right or remedy that cannot lawfully be excluded under applicable consumer protection law.
BOOK + STORY MEMORY MAGNET ORDERS
Books and Story Memory Magnets are treated as separate products, even when purchased together under a promotional offer.
If only one item in a Book + Story Memory Magnet order is damaged, defective or incorrect, we may replace or refund only the affected item, where appropriate.
Any promotional discount applied to the magnet may be taken into account when calculating a refund.
For example, if a Story Memory Magnet was sold at a discounted effective price as part of a book-and-magnet offer, any refund relating only to that magnet will ordinarily be based on the amount actually paid for that magnet after the applicable discount.
CANCELLATIONS
If you wish to cancel an order, please contact us at hello@onelittlenudge.com as soon as possible.
We will try to accommodate cancellation requests received before the order has been dispatched.
Once an order has been processed or handed over for shipping, cancellation may no longer be possible.
If we are able to cancel a prepaid order, the applicable refund will be processed to the original payment method.
We reserve the right to cancel an order where reasonably necessary, including in cases involving:
- payment failure;
- suspected fraud;
- incorrect pricing;
- inventory errors;
- incorrect or incomplete delivery information; or
- circumstances that prevent us from fulfilling the order.
If we cancel an order after receiving payment, we will refund the amount due in accordance with applicable law.
REFUNDS
Where a refund is approved, it will normally be issued to the original payment method used for the purchase.
We will initiate the refund within 10 business days after approval, unless a different timeline is required by applicable law or communicated to you.
After we initiate the refund, your bank, card issuer, UPI provider or payment service provider may require additional time to process and display the amount in your account.
If more than 15 business days have passed after we have confirmed that your refund was initiated and you have still not received it, please contact us at:
LOST OR UNDELIVERED ORDERS
If tracking shows an unusual delay, loss in transit or another delivery problem, please contact us so that we can investigate the matter with the shipping provider.
If an order is confirmed lost or otherwise eligible for a remedy, we will provide an appropriate replacement or refund in accordance with the circumstances and applicable law.
Customers are responsible for providing complete and accurate delivery details at checkout.
Additional charges resulting solely from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility where permitted by law.
SALE AND PROMOTIONAL ITEMS
Products purchased during a sale or promotional offer are ordinarily subject to the same eligibility requirements described in this policy.
A sale or promotional price does not affect your rights where a product is damaged, defective, incorrect, materially different from its description or otherwise eligible for a remedy under applicable law.
STORY MEMORY MAGNETS
Story Memory Magnets are intended for display and story-recall purposes.
They are not intended for play.
A magnet that has been bent, cut, scratched, marked, altered, misused or damaged after delivery is not ordinarily eligible for return, replacement or refund unless the issue existed when the product was delivered or applicable law requires otherwise.
ITEMS RETURNED WITHOUT APPROVAL
Please do not send products back without first contacting us and receiving return instructions.
Items sent to us without prior approval may not be accepted, except where applicable law provides otherwise.
CONSUMER RIGHTS
Nothing in this Return, Replacement & Refund Policy is intended to exclude, restrict or modify any consumer right or remedy that cannot lawfully be excluded, restricted or modified under applicable law, including the Consumer Protection Act, 2019 and applicable rules.
Where applicable law provides you with rights that are more favourable than the terms of this policy, those statutory rights will apply.
CONTACT US
For questions regarding returns, replacements, cancellations or refunds, please contact:
One Little Nudge
Email: hello@onelittlenudge.com
Phone: +91 9748290482
GSTIN: 19KMBPK3345F1ZY